TL;DR
Client Support Agent: Managing client inquiries and providing technical guidance with an accent on product education and issue resolution. Focus on maintaining high standards of service quality and collaborating with internal teams to address complex client needs.
Location: Must be based in LATAM
Company
HFM is an internationally acclaimed multi-asset broker providing advanced trading tools, platforms, and services to financial market traders worldwide.
What you will do
- Handle incoming calls, emails, and chat messages in a timely and professional manner.
- Educate clients on product features, benefits, and promotional offers.
- Provide prompt technical support and guidance to resolve client issues.
- Collaborate with cross-functional teams to address complex inquiries.
- Escalate unresolved issues to appropriate management when necessary.
- Identify service improvements and provide actionable feedback to the team.
Requirements
- University degree in a relevant field.
- Fluency in English, Portuguese, and Spanish (written and verbal) is required.
- Basic computer literacy.
- Ability to thrive in a fast-paced environment and manage multiple tasks under pressure.