TL;DR
Solution Consultant (SaaS/CX AI): Partnering with sales to understand customer challenges and demonstrate Genesys AI-powered CX solutions with an accent on delivering tailored product demonstrations and mapping customer pain points to solutions. Focus on co-creating CX improvements and supporting technical validation processes for enterprise software.
Location: Hybrid in Sao Paulo, Brazil
Company
Genesys empowers organizations worldwide to create the best customer and employee experiences using an AI-Powered Experience Orchestration platform.
What you will do
- Partner with Sales to support new business opportunities.
- Conduct discovery sessions to understand business and technical requirements.
- Deliver tailored product demonstrations.
- Map customer pain points to Genesys solutions.
- Help co-create CX improvements using service design principles.
- Support RFPs and technical validation processes.
Requirements
- 3+ years of experience in Solutions Engineering, Pre-Sales, or SaaS Consulting.
- Experience delivering live software demonstrations.
- Strong presentation and communication skills.
- Understanding of Cloud/SaaS environments.
- Ability to manage multiple opportunities simultaneously.
- Analytical mindset with structured problem-solving ability.
Nice to have
- Experience in enterprise software or contact center industry.
Culture & Benefits
- Employees have the independence to make a larger impact and take ownership of their work.
- Embrace empathy and cultivate collaboration.
- Great benefits and perks like larger tech companies.
- Opportunity to join a team creating the future of customer experience.