TL;DR

Customer Support Specialist (Medtech): Delivering high-quality, patient-centric support for a global telehealth platform with an accent on empathetic problem-solving and cross-functional collaboration. Focus on managing patient interactions across chat, email, and voice channels while optimizing support operations to scale clinical care.

Location: Must be based in or able to commute to Manila, Philippines (Hybrid role).

Company

Eucalyptus is a fast-growing digital healthcare company building evidence-based weight management and preventative care programs on a global scale.

What you will do

  • Take ownership of patient issues, ensuring swift and empathetic resolution across email, chat, and phone channels.
  • Coordinate seamlessly with doctors, pharmacies, and delivery partners to ensure high-quality patient outcomes.
  • Meet and exceed performance metrics including CSAT, ticket volume, and average handling time.
  • Identify operational inefficiencies and proactively implement process improvements or automation solutions.
  • Monitor and escalate recurring patterns in patient feedback to improve overall service quality.

Requirements

  • 2+ years of experience in customer support, telehealth, or high-volume problem-solving roles.
  • Strong written and verbal English communication skills.
  • Proficiency in Mac OS and Google Suite is mandatory.
  • Proven ability to anticipate patient needs and take proactive action.
  • Passion for healthcare, wellness, or allied services.

Culture & Benefits

  • Comprehensive health coverage including support for up to 2 dependents.
  • Access to learning budgets, certifications, and global mentorship programs.
  • Competitive local remuneration package with 13th-month pay and statutory benefits.
  • Flexible hybrid work arrangement with a focus on wellness and balance.
  • Active social culture with team dinners, office events, and global knowledge-sharing.