TL;DR

Junior Help Desk Specialist (Information Systems): Supporting internal users in their day-to-day activities and participating in implementing and improving internal information systems and related processes with an accent on resolving system incidents and maintaining user documentation. Focus on testing system changes, ensuring data quality, and managing user access rights across various internal platforms.

Location: Remote/Hybrid within Ukraine

Company

Pwrteams is a pioneering company providing premium IT and engineering nearshore solutions to global customers from Eastern Europe, focusing on innovation in travel, media, fintech, and healthcare.

What you will do

  • Act as 1st line support for internal information systems and help desk requests, solving incidents in line with SLA requirements.
  • Prepare, update, and maintain user manuals, instructions, and process documentation.
  • Train employees on how to use internal information systems and related business processes.
  • Participate in system implementation and upgrade projects, collecting user ideas for improvements.
  • Test changes and updates in systems, system integrations, and monitor data quality.
  • Manage user rights for non-business-critical internal information systems.
  • Take responsibility for data accuracy in internal information systems and manage related risks.
  • Preserve company assets and follow internal data protection requirements.

Requirements

  • Experience working as user support or QA with different systems and processes.
  • Higher education degree.
  • Basic understanding of IT and back-office processes (resource planning, time reporting, document management, etc.).
  • Practical knowledge in MS Office (Excel, Word, PowerPoint).
  • Experience with Document Management Systems (e.g., M-Files), Power BI, Jira, Confluence, Resource planning tools, Recruitment platforms, Project management software, HR systems (e.g., Dynamics HR, BambooHR), or ERP (e.g., Dynamics 365, SAP, Oracle, Sage, Certinia, Odoo).
  • English: Fluent verbal and written communication (C1 required).

Culture & Benefits

  • 24 working days of paid vacation and 11 paid national holidays.
  • Health care benefits including paid sick days, medical insurance, vaccinations, and mental health support.
  • Access to a corporate learning platform and English language classes.
  • Flexible benefits budget for medical insurance, sports, leisure, or fuel.
  • Hybrid work options with access to a cozy office space.
  • Engaging team events and thoughtful gifts throughout the year.