TL;DR

Technical Writer (AI): Creating and maintaining high-quality documentation for Redwood’s RunMyJobs Workload Automation solution with an accent on translating complex technical concepts into user-friendly content and ensuring consistency across documentation. Focus on incorporating AI tools into documentation workflows, content design practices, and productivity strategies.

Location: Burnham, United Kingdom

Company

Redwood Software is the leader in full-stack automation for mission-critical business processes.

What you will do

  • Produce and maintain high-quality documentation for Redwood’s workload automation products.
  • Translate complex technical concepts into user-friendly content tailored to different personas.
  • Partner with UX and product design teams to develop and refine in-product content.
  • Explore and responsibly leverage AI tools to improve documentation efficiency, quality, and consistency.
  • Collaborate with domain experts, engineers, product managers, and designers to gather information and ensure accuracy.

Requirements

  • Bachelor’s degree in Technical Communication, English, Computer Science, or equivalent practical experience.
  • 3–5 years of experience in technical writing for complex software products, ideally within B2B SaaS environments.
  • Demonstrated experience applying content design principles and contributing to user-centered content strategies.
  • Experience working closely with UX/design teams on customer experience and in-product content, including microcopy and interface text.
  • Experience creating technical documentation using tools such as MadCap Flare (or similar authoring tools), HTML, XML, or related technologies.
  • Familiarity with modern documentation practices such as Docs as Code, version control (e.g., Git), and lightweight markup (e.g., Markdown).

Nice to have

  • Exposure to workload automation, enterprise software, or cloud-based platforms.
  • Familiarity with SAP, Docker, or basic Python scripting.
  • Experience contributing to content governance frameworks or design systems.

Culture & Benefits

  • Growth and working with happy, enthusiastic over-achievers.