TL;DR

Head of Site Reliability Engineering (Fintech): Leading the SRE division and taking end-to-end ownership of reliability across the platform with an accent on defining SRE strategy, standards, and principles. Focus on overseeing incident management, driving operational excellence, and building a culture of high ownership and continuous improvement.

Location: Madrid, Barcelona, Buenos Aires, Montevideo, or Sao Paulo, hybrid.

Company

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets.

What you will do

  • Own the global reliability strategy for dLocal’s platforms and services, aligning SRE goals with company and product objectives.
  • Lead the SRE division: set org structure, define roles and scopes, and drive hiring, performance, and career development.
  • Oversee and continuously evolve incident management (on‑call strategy, incident response, communication, postmortems, follow‑ups, and KPIs).
  • Partner with Architecture, Platform, and Product Engineering leaders to define reliable, scalable architectures for core systems and critical flows.
  • Lead, mentor, and coach SRE Leader, Technical Referents, and senior ICs, helping them grow in both technical depth and leadership.
  • Communicate clearly about risk, trade‑offs, and priorities to both technical and non‑technical audiences, including senior leadership.

Requirements

  • Solid experience leading SRE / Production Engineering / Platform teams in high‑availability, high‑scale environments (fintech, payments, or similarly critical domains is a plus).
  • Proven track record managing managers and senior ICs, building and scaling distributed technical teams.
  • Deep hands‑on expertise in reliability engineering, incident management, observability and monitoring, and automation and IaC.
  • Ability to shape technical strategy, translate it into a clear roadmap, and ensure consistent execution across multiple teams.
  • Excellent communication and influencing skills; comfortable driving alignment across Engineering, Product, and non‑technical stakeholders.
  • Professional proficiency in English; comfortable working in a global, multi‑time‑zone, multicultural environment.

Nice to have

  • Experience in payments / fintech or other regulated, mission‑critical industries.
  • Hands‑on background as an SRE, Senior/Staff Engineer, or Platform Engineer before moving into leadership.
  • Experience implementing or maturing centralized observability platforms and unified alerting strategies.

Culture & Benefits

  • Flexible schedules and driven by performance.
  • Work in a dynamic and ever-evolving fintech industry.
  • Access to a Premium Coursera subscription and free language classes.
  • Receive a monthly social budget to chill out with your team.
  • Opportunity to rent dLocal Houses to spend one week anywhere in the world coworking with your team.