TL;DR

Content Designer (Customer Service): Creating clear and usable content for local support updates with an accent on logic, scenarios, and solutions. Focus on delivering knowledge updates, iterating based on feedback, and improving content guidelines.

Location: Hybrid in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Company

inDrive is a global tech company on a mission to challenge injustice, offering services from ride-hailing to financial services.

What you will do

  • Work closely with Product Teams and take ownership of local support updates.
  • Create clear and usable content: flow descriptions, articles, instructions based on scenarios.
  • Partner with local Support Teams: deliver knowledge updates, ask for feedback, iterate, and improve.
  • Help evolve content guidelines and standards.

Requirements

  • 1+ years of experience in either UX Writing, Content Design, or Knowledge Management.
  • Basic experience with analyzing support tickets or customer journey mapping (CJM).
  • Strong written communication skills and attention to detail demonstrated through portfolio.
  • Experience with iterating and improving content based on feedback, research, and data.
  • Strong cross-functional collaboration skills.

Culture & Benefits

  • Hybrid work schedule.
  • Stable salary, health insurance.
  • Unlimited opportunities for professional and career growth, regular external and internal training from our partners.
  • The opportunity to become part of an international team of professionals.
  • Initial training.
  • Probation period up to 3 months.