TL;DR

Design Researcher (Product Design): Developing and leading research strategies for key business areas with an accent on solving customer problems and unlocking new opportunities. Focus on managing research plans, roadmaps, and delivering impactful insights to guide product development.

Location: Must spend at least two days per week, or 40% of the time, at one of our office sites in London.

Salary: £72,702 - £80,780

Company

Lloyds Banking Group is building the future of finance by rebooting an icon.

What you will do

  • Develop and lead the research strategy for a key area of our business.
  • Manage the research plan and roadmap for your service or product area.
  • Deliver research to solve customer problems, unlock new opportunities, and guide what is created.
  • Work on varied research across the product development lifecycle, from generative to evaluative research.
  • Work closely with design and product teams to identify and prioritise the right research questions
  • Synthesise insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities

Requirements

  • Experience of working closely with design and product teams to identify and prioritise the right research questions.
  • Able to create research roadmaps and plans to keep the team on track, helping set both short term objectives and strategic direction.
  • Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews.
  • Able to communicate and influence wider business stakeholders with clarity and conciseness.
  • Experience combining qualitative and quantitative methods.
  • Experience of planning and executing exploratory/discovery research.

Culture & Benefits

  • Generous pension contribution of up to 15%.
  • Annual performance-related bonus.
  • Share schemes including free shares.
  • Benefits you can adapt to your lifestyle, such as discounted shopping.
  • 30 days’ holiday, with bank holidays on top.
  • A range of wellbeing initiatives and generous parental leave policies.