TL;DR
Client Services Manager (Fintech): Lead technical onboarding, integration, and support for merchants using PayNearMe's payment platform with an accent on solution design, configuration, and cross-functional collaboration. Focus on managing complex integrations, ensuring seamless merchant adoption, and influencing product roadmap based on client needs.
Location: Remote within the United States only
Salary: $120,000 - $130,000 per year
Company
PayNearMe builds innovative payment technology transforming how businesses and customers experience payments, serving thousands of merchants across multiple industries with a leading platform.
What you will do
- Lead technical onboarding and integration for new merchants from kickoff through launch
- Configure platform solutions tailored to merchant technical and operational requirements
- Partner with Product Management to inform solution design and product roadmap
- Support existing merchants adopting new products and enhancements
- Collaborate cross-functionally to resolve complex issues and manage escalations
Requirements
- Must be located in the United States and work remotely
- Bachelor’s degree in Computer Science, Engineering, Mathematics, or related field, or equivalent experience
- 2–5 years experience in technical support, implementation, systems integration, or software development, preferably in payments or fintech
- Experience with web and mobile integrations including Rest APIs, HTML, XML, JSON, JavaScript, and authentication methods
- Strong analytical and problem-solving skills with ability to communicate technical concepts to non-technical stakeholders
- Ability to manage multiple priorities in a fast-paced environment
Culture & Benefits
- 100% remote work within the US with flexible location
- Competitive salary with stock options and comprehensive medical, vision, and dental benefits
- Paid parental leave, sick leave, jury duty, bereavement, and 401k plan
- Monthly stipends for communication and home office setup
- Volunteer time off and 13 scheduled holidays
- Biannual in-person team meet-ups fully paid by company