TL;DR
Customer Support Engineer (Software): Providing customer support for cutting-edge lithography machines by solving software problems with an accent on increasing availability and uptime. Focus on troubleshooting complex software issues, determining structural solutions, and regular customer communication.
Location: Onsite in Kaosiung, Taiwan
Company
ASML makes the world’s leading lithography machines.
What you will do
- Prepare, perform, and assist with software actions on ASML products, including installing and upgrading software.
- Review and understand complex software documentation.
- Troubleshoot complex software issues on ASML products.
- Determine structural solutions to software issues from a service organization perspective.
- Participate in continuous improvement cycles with the development and engineering department.
- Communicate regularly with customers to share software information, such as planning of solutions and status of issue investigation.
Requirements
- Computer Sciences MSc. or equivalent.
- 1-5 years of experience in the semiconductor industry is preferred.
- Easily connect to and learn from your environment.
- Concise, transparent, and open in communication to all stakeholders.
- Able to apply a structured and logical approach to troubleshooting and problem solving.
Culture & Benefits
- Work in a creative, dynamic environment with supportive colleagues.
- Have the flexibility and trust to choose how best to tackle tasks and solve problems.
- ASML values and respects the importance of a diverse and inclusive workforce.