TL;DR
Lead Specialist Client Contributions (Finance): Overseeing daily payroll processing operations and serving as a subject matter expert for complex client contribution requests with an accent on risk mitigation, quality control, and adherence to regulatory standards. Focus on managing process gaps, collaborating with technology partners, and leading departmental process improvement initiatives.
Location: Onsite in Taguig, Metro Manila
Company
Empower is a financial services organization dedicated to helping customers achieve financial freedom through flexible solutions and inclusive career growth.
What you will do
- Oversee daily payroll processing workflows and ensure client service level agreements are met.
- Perform quality reviews of high-value transactions to mitigate financial risk.
- Serve as the primary contact for processors and Client Service Managers regarding policies and procedures.
- Manage service requests and identify process gaps for resolution with technology partners.
- Monitor control reports and manage cash suspense items.
- Lead departmental process improvement initiatives and mentor team members.
Requirements
- Must be based in or able to work onsite in Taguig, Metro Manila.
- 1-2 years of experience in a Client Contribution Specialist or similar finance role.
- Strong knowledge of payroll processing, IRS, Department of Labor, FINRA, and SEC regulations.
- FINRA Fingerprinting required.
- Ability to perform complex research and analytical tasks with high attention to detail.
- Experience with system enhancements and professional stakeholder communication.
Culture & Benefits
- Emphasis on a welcoming and inclusive work environment.
- Focus on purpose, well-being, and work-life balance.
- Opportunities for professional development and fluid career paths within the organization.
- Support for volunteering and community engagement.