TL;DR
Seasonal Live Services Agent (Customer Solutions): Providing world-class customer experiences by addressing customer needs over the phone and finding creative solutions. Focus on building sustainable relationships and ensuring customer satisfaction through booking services and being a fierce advocate.
Location: Remote (Canada)
Salary: $19.35 per hour
Company
ServiceTitan is reshaping the experience for both businesses and consumers in the trillion-dollar home service industry.
What you will do
- Speak with customers over the phone, fully addressing their needs from start to finish with an empathic and supportive tone.
- Provide information regarding scheduling options, scope of services, and membership advantages.
- Find creative solutions for customer issues using a network of service partners.
- Guide customers through potential solutions, book services, and ensure completion/satisfaction.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Meet targets with regard to contact rates, bookings, and memberships.
Requirements
- Proven customer support, client service, or direct client-facing experience.
- Strong contact handling skills across phone and email, including active listening and typing speed.
- Familiarity with CRM systems and practices.
- Customer-oriented with the ability to adapt to different personalities.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
Nice to have
- Experience in the home services space.
Culture & Benefits
- Flextime, recognition, and support for autonomous work with learning and development opportunities.
- Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
- Parental leave and support, adoption reimbursement, on demand maternity support, and financial planning tools.
- Work from home.
- Flexibility needed for Morning, Day, and Evening schedules, including holidays and weekends.