TL;DR

Fullstack AI Software Engineer (SaaS): Building intelligent, scalable, and user-centric product experiences across a B2B SaaS platform with an accent on integrating AI/ML models into production systems. Focus on developing AI-powered capabilities and ensuring high code quality through testing and reviews.

Location: This is a hybrid role that will be based in San Mateo, CA and requires an in-office presence three days per week (Tuesday - Thursday).

Salary: $216,000 - $283,000

Company

Freshworks builds uncomplicated service software that delivers exceptional customer and employee experiences.

What you will do

  • Design, build, and maintain end-to-end product features across frontend, backend, and AI services.
  • Develop AI-powered capabilities such as recommendations, automation, summarization, classification, or decision support.
  • Integrate LLMs and ML models into production systems with attention to performance, reliability, and cost.
  • Build and consume well-designed APIs and services that support scalable AI workflows.
  • Collaborate closely with Product Managers, Designers, and Data/ML partners to translate business problems into technical solutions.
  • Ensure high code quality through testing, reviews, and adherence to engineering best practices.

Requirements

  • 5–8 years of professional software engineering experience.
  • Strong experience in full stack development, with depth in both Frontend (React, TypeScript, modern UI frameworks) or Backend (Java, Python, Node.js, REST/gRPC, distributed systems).
  • Solid understanding of system design, data models, and API contracts.
  • Experience working with cloud platforms (AWS, GCP, or Azure).
  • Hands-on experience integrating AI/ML models into production applications.
  • Practical experience with LLMs (e.g., prompt engineering, RAG patterns, evaluation, cost/performance tradeoffs).

Nice to have

  • Experience in B2B SaaS products with scale (multi-tenant, enterprise, or global users).
  • Exposure to observability, model monitoring, and AI safety/guardrails.
  • Experience working in agile product teams shipping frequently to production.

Culture & Benefits

  • Environment that enables everyone to find their true potential, purpose, and passion.
  • Multiple options for dental, medical, vision, disability and life insurances.
  • Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered.
  • Adoption and parental leave benefits.
  • Committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment.