TL;DR

AI Productivity Analyst (AI tools): Scouting, evaluating, and piloting third-party AI tools to unlock productivity gains. Focus on creating structured experiments and pilot programs to demonstrate measurable business impact, as well as supporting implementation and tracking success to drive internal AI transformation.

Location: Austin, US

Company

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers.

What you will do

  • Partner with functional leads to map high-value process bottlenecks.
  • Research, shortlist, and demo external GenAI & ML products that can automate or accelerate workflows.
  • Design and run structured experiments to quantify productivity impact and user adoption.
  • Develop and present ROI models, providing actionable recommendations to senior leadership.
  • Support implementation of selected solutions, including light configuration, prompt engineering, and user training.
  • Track business unit KPIs and OKRs post-deployment and iterate with partners and vendors to hit or exceed the productivity target.

Requirements

  • Bachelor’s degree in Computer Science or comparable technical degree.
  • 1-2 years of relevant experience.
  • Demonstrated hands-on fluency with GenAI tools (e.g., Gemini, ChatGPT, Claude, Grok, etc.) in personal or academic projects.
  • Solid understanding of AI technologies, machine learning concepts, and their applications in business settings.
  • Analytical mindset: able to design experiments, interpret metrics, and separate signals from noise.
  • Clear, concise communicator comfortable distilling technical findings for non-technical stakeholders.

Nice to have

  • Experience with SaaS integrations (Zapier, APIs) or low-code automation platforms.
  • Solid foundation in Python or SQL; familiarity with data-viz dashboards (Tableau, etc.).

Culture & Benefits

  • Competitive benefits and perks, alongside a robust training program.
  • Inclusive office environment to cultivate collaboration and connection.
  • Exceptional culture recognized as a certified Great Place to Work.