TL;DR
Revenue Operations Specialist (CX): Design, build, and maintain automation systems across the Customer Experience team with an accent on workflow optimization, integration of third-party systems, and automation orchestration. Focus on executing high-impact automation projects, leveraging AI-powered tools, and collaborating cross-functionally to scale CX operations efficiently.
Location: Must be based in Barcelona, Spain
Salary: €35,000 - €40,000
Company
Factorial is a fast-growing European SaaS company headquartered in Barcelona, focused on automating HR processes for SMBs with over 1000 employees and 100,000+ users across 9 markets.
What you will do
- Execute automation projects to scale Customer Experience operations.
- Design and optimize workflows using HubSpot, Zapier, and other platforms.
- Integrate third-party systems ensuring seamless data flow across the revenue operations tech stack.
- Evaluate and negotiate with vendors to support tech strategy and tooling roadmap.
- Monitor automation performance and drive continuous improvements.
- Collaborate cross-functionally with RevOps, Data, and Finance teams.
Requirements
- 2–3 years experience in RevOps, Marketing Ops, Sales Ops, or CX Ops.
- Proficiency with HubSpot automation and basic API/webhook knowledge.
- Strong logical thinking and structured problem-solving skills.
- Clear communication skills in English and Spanish.
- Must be located in Barcelona, Spain.
Nice to have
- Advanced API/webhook knowledge and experience with Postman or Make.
- Experience in fast-paced B2B SaaS environments.
- Familiarity with GTM processes and project management tools like Jira, Notion, or Asana.
- Basic JavaScript or similar scripting for custom automation logic.
Culture & Benefits
- Ownership and responsibility for projects.
- Continuous learning and knowledge sharing.
- Collaborative team decision-making.
- Fast growth mindset and learning from mistakes.