TL;DR
Digital Customer Success Manager (SaaS): Supporting customers through digital engagement and ensuring they get the most from the SaaS platform with an accent on monitoring customer health, driving digital engagement, and improving product adoption and retention. Focus on reactively engaging customers and addressing usage challenges to enhance overall satisfaction.
Location: For US only applicants
Company
Lansweeper is the Technology Asset Intelligence platform that transforms raw asset data into trusted, actionable insights—spanning hardware, software, cloud, IoT, and OT.
What you will do
- Monitor customer health and engagement metrics using Customer Success tools.
- Respond to customer inquiries and resolve product usage challenges.
- Proactively reach out to customers with declining engagement to reduce churn risk.
- Support ongoing digital campaigns, onboarding journeys, and training programs.
- Track and report on customer engagement data and digital initiative performance.
Requirements
- 1–2 years of experience in Customer Support, Digital Customer Success, or Business Development.
- Experience working with Customer Success platforms or CRM systems (Gainsight or ChurnZero preferred).
- Understanding of SaaS applications and onboarding strategies.
- Ability to track and interpret customer health and engagement metrics.
- Strong written and verbal English communication skills.
- Are you legally authorized to work in the United States?
Culture & Benefits
- Competitive salary according to industry benchmarks.
- Benefits: Performance‑based bonus, comprehensive benefits.
- Career growth & learning opportunities.
- Flexibility in working hours and working from home.
- Company events and perks.