TL;DR
Benefit Operations Coordinator: Supporting and optimizing benefit operations across the Kota platform with an accent on process automation, customer and insurer interaction, and scheme administration. Focus on handling new business administration, driving process improvements, and managing policy event administration in a fast-paced, global environment.
Location: Dublin, Ireland with remote work option
Company
Kota reimagines insurance and retirement benefits for the modern workforce, powering benefits for tens of thousands of employees at leading European companies with innovative platforms.
What you will do
- Handle new business administration including setting up employer schemes and updating CRM systems
- Drive process optimisation and automation collaborating with product and engineering teams
- Support scheme renewals working with employers, insurers, and customer success teams
- Own policy event administration including joiners, leavers, cancellations, and amendments
- Act as first line of investigation for benefit and policy-related customer queries and liaise with insurers on escalations
Requirements
- Location: Role based in Dublin, Ireland
- 2+ years experience in operations, insurance, benefits administration, or customer support
- Strong attention to detail and ability to manage multiple workstreams
- Clear written communication skills for stakeholder collaboration
- Comfortable working in fast-paced, evolving environments
- Proactive mindset with strong ownership and problem-solving skills
Culture & Benefits
- Values-driven culture emphasizing integrity, ownership, and continuous improvement
- Work in a rapidly scaling startup with global reach
- Remote work flexibility with hybrid working style