TL;DR

Unified Communications Specialist: Supporting and maintaining UC tools and AV equipment for smooth organisational connectivity and collaboration with an accent on providing exceptional live event support and rapid troubleshooting. Focus on proactive problem-solving, managing conference room systems, and ensuring flawless operation of high-visibility meetings.

This position is hybrid and based in Edinburgh, UK. Candidates must be within commutable distance or willing to relocate to the UK prior to employment.

Company

Cirrus Logic is a leading company in mixed-signal processing, providing innovative end-user solutions for top consumer brands with an award-winning culture.

What you will do

  • Provide escalated support for UC tools such as Zoom, Microsoft Teams, and Webex.
  • Monitor and maintain conference room systems, including hardware and software updates.
  • Perform daily room readiness checks and troubleshoot connectivity/AV malfunctions on-site, engaging vendors as needed.
  • Assist during live events and executive meetings with white-glove support.
  • Create and update knowledge base articles and support UC account provisioning/deactivation.
  • Log and track service requests using ticketing platforms and manage UC equipment inventory.
  • Assist in managing administrative portals for Unified Communications software.

Requirements

  • Proficiency with UC platforms including Zoom, Microsoft Teams, and Webex.
  • Experience with room hardware from brands like Logitech, Poly, Neat, QSC, and Extron.
  • Familiarity with ticketing systems such as ServiceNow, Jira, or SolarWinds.
  • Strong interpersonal, troubleshooting, and time management skills.
  • Ability to communicate effectively with executives and general staff.
  • Must be based within commutable distance of Edinburgh, UK, or willing to relocate to the UK prior to beginning employment.
  • Ability to access technical data without an export license (no sponsorship for export licenses).

Culture & Benefits

  • Award-winning culture built on inclusion, fairness, and community engagement.
  • Collaborative and supportive team environment.
  • Hybrid work flexibility with in-office days based on business needs and team preference.
  • Commitment to diversity and encouraging open collaboration.
  • Focus on delivering enjoyable employee experiences.