TL;DR
Service Desk Analyst: Providing frontline support for IT issues, resolving incidents, answering user inquiries, and handling service requests, with an accent on effective communication and troubleshooting. Focus on ensuring efficient problem-solving, user satisfaction, and seamless operations by acting as the first point of contact.
Company
Endava combines world-class engineering, industry expertise and a people-centric mindset to drive innovation and transform businesses.
What you will do
- Act as the first point of contact for customers, addressing issues, requests, and providing guidance via various channels.
- Log, classify, troubleshoot, resolve, or escalate incidents and requests using ITSM tools, following internal procedures.
- Advise customers on appropriate actions and timelines using customer-oriented language.
- Serve as an interface between customers and Endava support teams.
- Collaborate with internal and external departments to deliver high-quality service.
Requirements
- 2+ years of experience.
- Advanced English language skills - mandatory
- Passionate about technology.
- Strong communication, problem-solving, and interpersonal skills.
- Open to working with demanding customers and delivering to tight deadlines.
- Adaptable and a good team player.
Culture & Benefits
- Competitive salary package, share plan, and value-based recognition awards.
- Career coaching, global career opportunities, and internal development programs.
- Access to complex projects, rotations, and online learning platforms.
- Hybrid work and flexible working hours.
- Global internal wellbeing program and access to wellbeing apps.
- Global internal tech communities, hobby clubs, and inclusion & diversity programs.