TL;DR

Payments Industry Consultant (Fintech): Delivering digital payment solutions and consulting engagements with an accent on industry expertise and product management. Focus on shaping how SoftServe serves Payments companies globally, guiding delivery teams to ensure solutions align with industry best practices.

Location: Remote/Office (Poland)

Company

SoftServe is a global digital solutions company that helps financial institutions build digital products, innovate, and transform their business models.

What you will do

  • Shape how SoftServe serves Payments companies globally and represent SoftServe’s payments expertise in industry events and client discussions.
  • Work directly with executives of fintechs, PSPs, and payment platforms.
  • Lead discovery engagements that turn business challenges into digital transformation roadmaps.
  • Build accelerators, frameworks, and thought leadership for the payments industry.
  • Help clients improve merchant experience, payment performance, risk management, and operational efficiency.
  • Guide delivery teams to ensure solutions align with industry best practices.

Requirements

  • A payment domain professional with 5+ years of experience, combining strong industry expertise with product management, and hands-on delivering digital payment solutions and consulting engagements.
  • A confident discovery lead who can frame complex problems, align stakeholders, define the right approach, and facilitate interviews and workshops to uncover improvement opportunities in business processes and technology.
  • Skilled in process analysis and structured problem-solving, including benchmarking, applying industry best practices, mapping dependencies, prioritizing initiatives, and identifying risks and assumptions.
  • Experienced in payments ecosystem (B2C and B2B), with a strong understanding of key industry participants.
  • Knowledgeable of core payments capabilities and processes, including merchant onboarding, payment methods and transaction flows, dispute and chargeback management, settlement and reconciliation, fraud and risk management, and regulatory considerations.
  • A strong communicator in English (C1) who can tailor messages effectively for subject-matter experts, managers, and C-level stakeholders.

Nice to have

  • Experienced working with e-commerce merchants, payment gateway integrations, and settlement and reconciliation processes.
  • An expert in collaborating with engineering teams to deliver product roadmaps, product analytics, or conversion optimization initiatives.
  • Industry certifications or ongoing professional development in payments, fintech, or digital product management: CPP, VPP, MPP, APRP, AAP, PCIP or similar.

Culture & Benefits

  • Enjoy Flexible Workplace - work from home, or in any office of your country!
  • Turn your payments expertise into real transformation programs.
  • Work with global clients and cross-functional teams across consulting, engineering, and product.
  • Build the next generation of digital payment solutions.
  • Grow a global payments practice with strong industry recognition.
  • Support your professional development and thought leadership.