TL;DR
Customer Service Representative: Providing solutions to car dealerships by increasing business, driving appointments, and building customer loyalty with an accent on effectively communicating with customers and managing their expectations. Focus on handling inquiries, scheduling appointments, and recording customer information accurately.
Location: Onsite in Jacksonville, Florida
Salary: $14.00/hr
Company
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience.
What you will do
- Be the first point of contact for customers calling their local dealerships.
- Handle a variety of questions, inquiries, and requests from customers.
- Schedule, modify, cancel, confirm, and reschedule service appointments for customers on behalf of car dealerships.
- Effectively communicate with customers to manage both dealership and customer expectations.
- Record customer information and feedback professionally and accurately.
- Conduct calls in an efficient and effective manner, remaining professional at all times.
Requirements
- 6 months or more of call center experience needed.
- Must have the ability to speak clearly and use professional telephone etiquette.
- Type accurately and efficiently.
- Use active listening skills.
- Acknowledge and respond quickly during customer conversations.
- Appropriately manage difficult customer situations.
Culture & Benefits
- Great pay with benefits.
- Flexible schedules, perfect for students.
- Fixed schedules, no surprises of reduced hours.
- Global company with room for advancement.