TL;DR

Order Management Team Manager: Leading a high-performing team responsible for accurate order processing, fulfillment execution, and operational efficiency with an accent on process engineering skills and continuous improvement. Focus on automating solutions, applying Lean Six Sigma tools, and driving improvements in customer experience and revenue accuracy.

Location: Kuala Lumpur

Company

NXP Semiconductors N.V. enables a smarter, safer, and more sustainable world through innovation as the world leader in secure connectivity solutions for embedded applications.

What you will do

  • Manage, coach, and grow an Order Management team, including hiring, training, and performance management.
  • Oversee daily order processing activities to ensure accuracy, timely delivery, and compliance.
  • Identify automation opportunities to reduce manual work, improve throughput, and increase accuracy.
  • Lead or support implementation of automated solutions and technology-driven process improvements.
  • Track core KPIs, deliver business reviews, and drive continuous improvements.
  • Collaborate with Sales, Customer Success, Supply Chain, and IT teams to ensure smooth order to delivery flow and enhance ERP/CRM functionality.

Requirements

  • Bachelor’s degree in business, Operations, Supply Chain, or similar field.
  • 5+ years of experience in Order Management, Sales Operations, Supply Chain, or related disciplines.
  • 2+ years of people management or team leadership experience.
  • Strong working knowledge of ERP systems (SAP preferred) and CRM/CPQ tools.
  • Hands-on experience with process automation, workflow optimization, or RPA-driven solutions.
  • Practical knowledge of Lean Six Sigma methods.
  • Strong Excel skills for data analysis and fluent in Mandarin & English.

Nice to have

  • Six Sigma Green Belt or relevant process improvement certification.
  • Experience automating processes within SAP, Salesforce, CPQ, or related platforms.
  • Exposure to workflow automation tools.
  • Proven track record of leading cross-functional improvements with measurable impact.
  • Ability to operate effectively in a fast-paced, evolving environment.

Culture & Benefits

  • Career development opportunities with online and offline learning.
  • Commitment to sustainability and measurable year-on-year progress.
  • Programs in place focused on diversity, inclusion, and equality.