ClinicMind is a Health IT and Revenue Cycle Management company with a U.S.-based parent organization. We deliver cloud-based solutions that power modern medical practices, including Electronic Health Records (EHR), Practice Management Systems, and end-to-end Revenue Cycle Management services. Our platform supports healthcare providers in delivering efficient, compliant, and patient-centered care.

We are seeking a highly skilled Website Operations & Security Manager to ensure the stability, performance, and security of all ClinicMind web properties. This role is critical in maintaining a seamless digital experience for users by proactively monitoring infrastructure, managing WordPress environments, and defending against security threats.

You will take ownership of website reliability, deployment processes, and system health while collaborating with cross-functional teams to support ongoing improvements and releases.

Role SummaryThe Website Operations & Security Manager is responsible for ensuring the continuous availability, performance, and security of all company web properties. This role oversees deployment workflows, monitors site health, manages WordPress environments, and safeguards against malicious activity such as DDoS and bot attacks. The position requires both hands-on technical execution and proactive system oversight.


Key Responsibilities
1. Website Uptime & Performance
  • Monitor website availability, uptime, and performance across all environments
  • Diagnose and resolve outages, slowdowns, and broken functionality
  • Implement uptime monitoring tools and alerting systems
  • Optimize site speed, caching, and infrastructure performance

2. Deployment & Testing

  • Maintain staging/test environments that mirror production
  • Test all updates (plugins, themes, code changes) prior to production release
  • Execute controlled deployments with rollback procedures
  • Document release processes and maintain deployment standards

3. WordPress & Platform Management

  • Manage WordPress core, plugins, and themes across environments
  • Ensure compatibility and stability of all components
  • Perform regular updates, backups, and database maintenance
  • Troubleshoot plugin conflicts and site errors

4. Monitoring & Issue Detection

  • Continuously scan for:
  • Broken pages or links
  • Non-functioning plugins or features
  • Frontend/UI issues
  • Set up automated monitoring for errors and anomalies
  • Maintain logs and incident tracking documentation

5. Security & Threat Mitigation

  • Implement and manage protections against DDoS, bots, and malicious traffic
  • Configure firewalls, rate limiting, and security plugins/tools
  • Monitor for vulnerabilities and apply patches promptly
  • Conduct periodic security audits and risk assessments

6. Backup & Recovery

  • Establish automated backup systems
  • Regularly test restoration processes
  • Ensure disaster recovery readiness and documentation

7. Collaboration & Documentation

  • Work with developers, marketing, and product teams on website updates
  • Maintain technical documentation for systems, processes, and incidents
  • Provide recommendations for infrastructure improvements.

QUALIFICATIONS

  1. Bachelor’s degree in Computer Science, Information Technology, or a related technical field

  2. 5+ years of experience in IT operations, DevOps, or systems administration

  3. 3+ years working with WordPress environments (production-level)

  4. Experience handling website outages, incidents, and performance issues

  5. Experience with Firewalls, WAFs, bot mitigation tools (DDoS protection strategies)

MUST HAVE:

  1. High comfort level working on Eastern Time Zone/US Shift

  2. Good internet access at home

  3. Mobile Hotspot

  4. Laptop/Desktop of at least 8 GB