TL;DR

Mid-Market Account Executive (SaaS): Managing mid-sized business relationships, solving problems, and shaping the future of work with thoughtful, human-centered solutions with an accent on ITSM, onboarding, and employee engagement. Focus on building and managing a healthy pipeline through proactive prospecting and virtual selling, ensuring a seamless experience for every customer.

Location: Hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our San Mateo, CA headquarters.

Salary: $104,000 – $136,500 Base Salary. This role is also eligible for variable compensation.

Company

Freshworks uncomplicates work with simple, powerful, and intuitive solutions trusted by 72,000+ organizations to create exceptional customer and employee experiences.

What you will do

  • Lead value-based conversations with mid-market customers to understand their needs and offer tailored solutions.
  • Build and manage a healthy pipeline through proactive prospecting and virtual selling.
  • Work closely with buying teams, creating trust and clarity throughout the decision-making process.
  • Manage and close mid-sized opportunities with confidence, from negotiation through final agreement.
  • Partner with Marketing, Solutions Engineering, and Customer Success teams to ensure a seamless experience for every customer.

Requirements

  • 3+ years of experience in SaaS or mid-market sales, with a track record of exceeding targets and building strong customer relationships.
  • A natural communicator who knows how to listen deeply, ask the right questions, and drive value.
  • Solid understanding of SaaS platforms.
  • Comfortable working in a fast-paced, evolving environment where your ideas are valued.
  • A consultative, adaptable, and thoughtful approach.

Culture & Benefits

  • A culture of belonging.
  • Flexibility: Hybrid schedule with a supportive, people-first workplace.
  • Purpose-driven work: Helping organizations improve the everyday experience for their employees.
  • Room to grow: Opportunities for development, mentorship, and career mobility.