TL;DR
Senior Implementation Engineer (AI): Delivering and configuring AI-driven enterprise solutions for contact centers with an accent on NLU, chatbot development, and CRM integrations. Focus on optimizing generative and legacy models, managing system lifecycles, and providing consultative expertise to ensure operational efficiency.
Location: Manila, Philippines (Hybrid model: 2 days in-office, 3 days remote).
Company
A global leader in AI, cloud, and digital software, providing customer experience and safety solutions to over 25,000 businesses worldwide.
What you will do
- Configure and program AI-driven applications including NLU, ACD, IVR, ASR, and CRM integrations.
- Lead the design and rollout of multiple AI and bot applications aligned with industry best practices.
- Maintain and optimize both generative and legacy AI models to enhance operational outcomes.
- Conduct business analysis and provide subject matter expertise during client consultations.
- Collaborate with project managers on end-to-end project execution and risk analysis.
- Mentor project teams and develop technical documentation for emerging digital products.
Requirements
- Bachelor’s degree in a technical or business-related field.
- 5+ years of professional experience with at least 1 year in digital channels or AI/Bot applications.
- Proven expertise in contact center technologies, CRM integrations, and APIs.
- Strong analytical mindset and capability to translate business needs into technical solutions.
- Familiarity with generative AI, NLU techniques, and contact center KPIs.
- Professional communication and leadership skills with a strong sense of ownership.
Culture & Benefits
- Fast-paced, collaborative, and creative global work environment.
- Flexible hybrid work model promoting work-life balance.
- Endless internal career opportunities across diverse global roles.
- Engagement with cutting-edge AI and digital interaction technologies.