TL;DR

Customer Success Executive (AI): Serving as an embedded partner within client healthcare systems to implement, operationalize, and scale HippocraticAI’s solutions with an accent on post-sale execution, measurable outcomes, and durable change in clinical environments. Focus on building strong client relationships, leading product implementations, and identifying opportunities to improve patient care outcomes using AI tools.

Location: Onsite in York, PA (within commuting distance, 2–4 days per week onsite). Periodic travel to Palo Alto, CA offices.

Company

Hippocratic AI is the leading generative AI company in healthcare, focused on creating safe, autonomous, clinical conversations with patients using its proprietary LLMs.

What you will do

  • Serve as a forward-deployed implementation and customer success lead, spending multiple days per week onsite at assigned client locations.
  • Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations.
  • Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams.
  • Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.
  • Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring ongoing adoption and measurable, sustained success.
  • Identify opportunities to improve workflows and patient care outcomes using AI tools.

Requirements

  • 5+ years of health systems experience, including customer success, account management, or project management.
  • Experience leading complex, onsite implementations in clinical or operational healthcare environments.
  • Exceptional relationship-building skills across an organization, from front-line staff to executives.
  • Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements.
  • Experience working with cross-functional teams in a fast-paced startup environment.
  • Strong project management skills with the ability to manage multiple workstreams onsite.

Nice to have

  • Experience deploying or scaling technology (AI, digital health, or enterprise SaaS) in healthcare settings.
  • Advanced knowledge of healthcare workflows and compliance standards.
  • Background in healthcare consulting, transformation initiatives, or system-wide implementations.
  • Experience presenting outcomes and best practices at conferences or executive forums.

Culture & Benefits

  • Reinvent healthcare with AI that puts safety first and transforms patient outcomes.
  • Work with experts shaping the future of healthcare and AI, backed by leading investors.
  • Opportunity to build powerful, trusted, and truly transformative world-changing technologies.
  • Collaborate with internal product, sales, and engineering teams to relay client feedback and influence roadmap priorities.