TL;DR
Consultant, Journal Publisher (Edtech): Supporting academic institutions through the initial onboarding of Digital Commons and provide ongoing customer support and training to help customers maximize the use and benefits of products/services with an accent on setup, launch, and support of academic journals and adjacent scholarship. Focus on providing support during local business hours in both fluent Arabic and English.
Location: Based in or near Cairo
Company
Elsevier is an equal opportunity employer.
What you will do
- Guide clients with building Digital Commons repositories and publications.
- Collaborate with university faculty and librarians to launch new projects, guide them in publishing best practices, and troubleshoot problems.
- Forge strong professional relationships with clients and provide timely advice on issues affecting digital libraries and academic publishing.
- Train clients remotely to use and customize templated systems.
- Provide clients with support for all their repository and publishing needs.
- Provide general assistance to the team, including filing feature requests, product testing, and content uploading.
Requirements
- Fluent in English and Arabic; nuanced written, verbal, and aural comprehension.
- Excellent communication skills.
- High attention to quality and detail.
- Comfortable creating slide decks and professional written content.
- Experience managing multiple projects to completion, on time, and according to protocols.
- Bachelor’s degree or higher (highly preferred).
Nice to have
- Experience using Editorial Manager or Digital Commons.
- Familiarity with XML and working with APIs.
- Familiarity with academic publishing, library sciences, and university culture.
- Knowledge of a third language.
Culture & Benefits
- Equal opportunity employer.
- Benefits specific to your location.
- Committed to providing a fair and accessible hiring process.