TL;DR
VIP Sportsbook Manager (Igaming): Managing and enhancing the experience of high-value clients with an accent on personalized relationship building and customer retention. Focus on analyzing player behavior, monitoring performance metrics, and ensuring product compliance within a sportsbook environment.
Location: Must be based in Warsaw, Poland (Onsite)
Company
Brainrocket is a global technology company specializing in end-to-end products for fintech, iGaming, and marketing sectors.
What you will do
- Manage and maintain personalized relationships with VIP clients to ensure their needs are met.
- Analyze customer behavior and performance to evaluate bonus crediting and player engagement.
- Provide proactive solutions to resolve customer issues and improve overall satisfaction.
- Monitor and ensure product compliance with relevant industry regulations.
- Collaborate with internal teams to maintain high standards of support and sales excellence.
Requirements
- Proficiency in English and Romanian (written and spoken)
- Deep knowledge and experience in the Sportsbook domain.
- Strong communication, support, and negotiation skills.
- Detail-oriented mindset and proactive approach to problem-solving.
- Availability to work during scheduled shift business hours.
Nice to have
- Previous experience in a similar VIP management or sales role.
Culture & Benefits
- Competitive salary with monthly KPI-based bonuses.
- Opportunities for professional growth and career advancement within an international company.
- Comprehensive social benefits package.
- Team-building events and activities.
- Modern, spacious office environment.