TL;DR
Customer Support Coordinator: Deliver high-level support to German- and French-speaking customers in Switzerland with an accent on customer issue resolution and collaboration across departments. Focus on managing customer engagement tools, collecting feedback, and ensuring a positive customer experience.
Location: Hybrid in London, Islington, UK with remote work possible within the UK
Salary: £31,000 per annum
Company
Coople connects companies and workers through a platform built for flexible work, focusing on smarter planning and job matching.
What you will do
- Respond to customer queries via phone, email, and chat professionally and timely
- Troubleshoot and resolve customer issues ensuring positive experiences
- Collaborate with other departments to escalate and resolve complex issues
- Manage customer engagement tools
- Collect customer feedback to support product and marketing development
Requirements
- Native-level German or French and business-fluent proficiency in the other language
- Experience in customer service or similar roles
- Ability to work effectively in a remote team and fast-paced environment
- Good knowledge of Excel and PowerPoint; Intercom experience is a plus
- Must be located in the UK or within commuting distance to London
Culture & Benefits
- Flexible work environment with hybrid setup
- Monday to Friday fixed shifts from 08:30 to 17:00 with 30-minute break
- Dynamic HR tech company culture with values of agility, collaboration, empowerment, fairness, and passion