TL;DR

Sr Supplier Success Professional (Customer Support): Managing the compliance information of Suppliers by communicating via mail, telephone, or personally. Focus on compliance focused campaigns and new client onboarding.

Location: Requires a hybrid schedule in our Lehi office (Tues-Thur in office, Mon/Fri work from home).

Salary: $18.00/hour USD

Company

Avetta provides a platform to manage the compliance information of suppliers to meet specific compliance requirements of clients.

What you will do

  • Professionally respond to customer service needs of Avetta customers via Phone, Chat, Email, Voicemail, SMS.
  • Collect compliance information from Suppliers and increase overall compliance percentages and ongoing relationship with Suppliers.
  • Work with Suppliers to ensure that their information is complete and correct.
  • Work with third parties on Supplier’s behalf (e.g., insurance agents) when applicable, to collect compliance information.
  • Handle customer escalations and service recover efforts.
  • Serve as a subject matter expert in Connect, Salesforce, and other Avetta used platforms and assist with training others.

Requirements

  • Extensive knowledge of Client requirements, including but not limited to Insurance, OSHA, MSHA, Safety Manual, etc.
  • Ability to provide Avetta Customers with World-Class service.
  • Must be able to start on April 7, 2026, and requires 100% attendance for 8 weeks of training.

Culture & Benefits

  • Work from home on Mondays and Fridays.