TL;DR
Forward Deployed Engineer (Internal AI Enablement): Helping Aircall scale the practical use of AI across teams by identifying operational bottlenecks and implementing AI-enabled workflows. Focus on translating real problems into practical solutions using AI tools, automation, and integrations.
Location: London Office
Company
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams.
What you will do
- Partner directly with departments (Legal, HR, Finance) to identify manual friction and deploy practical AI solutions.
- Rapidly design and implement AI-enabled workflows, including automated document generation, prompt-driven tools, and internal system integrations.
- Collaborate with developers to adopt AI coding assistants, automate documentation, and reduce friction in the engineering lifecycle.
- Manage the enterprise AI toolkit, overseeing vendor selection, cost monitoring, security compliance, and access provisioning.
- Lead internal workshops and create playbooks to scale AI literacy.
Requirements
- Pragmatic Engineer: You are a builder who prioritizes shipping functional tools over theoretical research.
- AI & Automation Proficiency: You have a deep understanding of LLM architectures, prompt engineering, and the AI tooling ecosystem.
- Technical Consultant Mindset: You can bridge the gap between non-technical stakeholders and complex workflows.
- Outcome-Driven: You focus on measurable impact, defined by reduced latency in manual processes and quantifiable time savings.
- Systems Fluency: Background in Forward Deployed Engineering, Solutions Architecture, or Tech Ops.
Culture & Benefits
- Key moment to join Aircall in terms of growth and opportunities.
- Our people matter, work-life balance is important at Aircall.
- Fast-learning environment, entrepreneurial and strong team spirit.
- 45+ Nationalities: cosmopolite & multi-cultural mindset.
- Competitive salary package & benefits.