TL;DR
Helpdesk Support Specialist: Providing on-site and remote technical support in an enterprise environment with an accent on troubleshooting hardware, software, and network issues. Focus on resolving helpdesk tickets, maintaining equipment inventories, and delivering exceptional customer service.
Location: On-site only in Santo Domingo, Dominican Republic
Company
TransPerfect is the world’s largest provider of language services and technology solutions for global business, operating in over 90 cities worldwide.
What you will do
- Resolve helpdesk tickets and provide daily on-site support
- Troubleshoot hardware, software, and network issues; escalate complex problems
- Install, configure, and support desktops, laptops, printers, and peripherals
- Maintain and track inventories of computing equipment
- Create and maintain knowledge base documentation
- Provide scheduled on-call support
Requirements
- Location: Must work on-site in Santo Domingo, Dominican Republic
- Minimum 2 years of IT-related work experience
- Good technical troubleshooting skills and excellent communication
- Knowledge of Windows 10/11, Mac OS, MS Office, network basics (TCP/IP, WiFi, DHCP, DNS)
- High School diploma required; IT degree or certifications preferred
- Ability to lift up to 50 lbs and multitask in a fast-paced environment
Culture & Benefits
- Work in a highly productive team environment
- Exposure to enterprise computing environment
- Equal employment opportunity employer