TL;DR

Relationship Manager (Fintech): Responsible for managing partner relationships, ensuring successful execution and adoption of Experian's solutions, and supporting growth initiatives. Focus on enabling partners, monitoring performance, addressing risks, and improving Experian’s solutions and overall partner experience.

Location: Heredia, Costa Rica. This role may be based in North America or Costa Rica and will support partners across multiple markets and time zones.

Company

Experian is a global data and technology company, powering opportunities for people and businesses around the world.

What you will do

  • Manage day-to-day partner relationships and ensure successful execution and adoption of Experian’s solutions.
  • Support joint growth initiatives by enabling solution adoption and identifying opportunities to expand Experian’s footprint.
  • Coordinate onboarding and enablement efforts for partners.
  • Monitor partner performance and satisfaction and proactively address risks and escalations.
  • Serve as the voice of the partner internally to help improve Experian’s solutions and overall partner experience.

Requirements

  • Experience in account management, customer success, relationship management, or sales support within an indirect or partnership-based model.
  • Proven ability to manage complex client or partner relationships in a fast-paced, cross-functional environment.
  • Strong communication and organizational skills with the ability to translate technical or complex concepts into clear, actionable insights.
  • Experience working with data, software, analytics, or technology-driven solutions preferred.
  • Industry experience in Indirect, Financial Services, Partnerships, or related fields highly desired.
  • Bachelor’s degree required.

Culture & Benefits

  • Experian's culture and people are important differentiators.
  • Focus on DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, and volunteering.
  • Award-winning: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024.
  • Experian is proud to be an Equal Opportunity and Affirmative Action employer.
  • Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success.