TL;DR
Incident Product Manager (Fintech): Building a unified, customer-facing incident management standard across all product verticals with an accent on detection, communication, compensation, and post-incident learning. Focus on designing processes, analytical instruments, and frameworks from scratch, and quantifying customer impact through data-driven metrics.
Location: Requires relocation to Mexico with full support. Flexible work from our office.
Company
Plata Card is a fintech company focused on challenging the status quo of incumbent finances with innovative and groundbreaking solutions.
What you will do
- Build a unified incident management standard across all product verticals.
- Own end-to-end customer communication during incidents, delivering clear updates.
- Design a structured compensation framework for incident impact with automation.
- Develop customer-impact analytics and early-warning metrics and dashboards.
- Establish a full post-incident lifecycle, running blameless retrospectives and driving improvements.
Requirements
- 4+ years in product management, incident management, or operations at a fintech, neobank, or payments company.
- Proven track record of building cross-functional processes from scratch and enforcing standards.
- Strong analytical skills: SQL, dashboards, and data-driven process improvement.
- Familiarity with observability and alerting tools from a product/business perspective.
- Fluent English for presenting to leadership and coordinating across teams.
- Must be able to relocate to Mexico.
Culture & Benefits
- Relocation support to Mexico for the employee and their family.
- Flexible work from our office.
- Healthcare coverage.
- Education budget for language lessons, professional training, and certifications.
- Wellness budget for mental health and fitness activity reimbursements.
- 20 days of annual leave and paid sick leave.
- Innovative spirit, honest feedback, and a supportive team in a high-tech environment.