TL;DR
Service Desk Manager: Leading and developing StormGeo's Global IT Service Enablement function with an accent on effective incident and change coordination, as well as service quality, transparency, and operational discipline. Focus on improving workflows, prioritization logic, and escalation pathways.
Location: Based in Bergen, Norway.
Company
StormGeo enables clients to navigate a changing environment by unlocking the value of data.
What you will do
- Lead and develop the Global IT Service Desk team across Europe, APAC, and the US.
- Own and continuously improve the global Single Point of Contact (SPOC) model.
- Ensure effective management of Service Requests, Incident Management, and Change coordination.
- Drive SLA performance and ensure transparent service reporting.
- Improve workflows, prioritization logic, and escalation pathways.
- Maintain visibility over the asset lifecycle and coordinate procurement processes.
Requirements
- Leadership experience within IT Service Management or similar operational roles.
- Experience leading distributed or global teams.
- Solid understanding of modern IT infrastructure environments.
- Knowledge of ITSM practices and frameworks (ITIL certification preferred).
- Experience with Atlassian tools, including Jira Service Management and Confluence, as well as the Microsoft 365 platform.
- Excellent written and verbal communication skills in English.
Culture & Benefits
- Smart, creative, and innovative environment, where you'll work alongside a talented and supportive team of professionals.
- Hybrid Work Model.
- International development opportunities to support your professional growth.
- Life insurance, health insurance, and a pension plan.