TL;DR

Director, Technical Account Manager: Leading and developing a team of TAM Managers across the Americas region, defining and executing the TAM strategy with an accent on driving customer adoption, operational excellence, and long-term value realization from Redis solutions. Focus on setting a high technical bar, ensuring architectural excellence, production stability, and mitigating technical and operational risk to drive retention and Net Revenue Retention (NRR).

Location: Remote (US & Canada)

Salary: $181,167–$271,667 per year

Company

Redis is a leading real-time data platform provider, offering open-source Redis and Redis Enterprise solutions to empower developers and organizations worldwide.

What you will do

  • Define and execute the Technical Account Management (TAM) strategy for the AMER region.
  • Lead, coach, and develop a team of TAM Managers overseeing enterprise and strategic customer portfolios.
  • Establish clear engagement models, technical success frameworks, and operational standards for the TAM organization.
  • Provide executive oversight for high-risk and strategic accounts, driving proactive risk identification and mitigation.
  • Collaborate with Sales, Support, Engineering, and Product to resolve systemic issues and influence the product roadmap.
  • Define and track key TAM KPIs, implementing scalable processes, playbooks, and reporting mechanisms.

Requirements

  • 8-10+ years of experience in enterprise software, cloud, SaaS, or infrastructure technology.
  • 5+ years of experience leading customer-facing technical teams, including leading managers of managers (2nd line).
  • Proven experience building and scaling Technical Account Management or similar technical advisory organizations.
  • Strong technical background in distributed systems, databases, cloud infrastructure, or DevOps environments.
  • Demonstrated experience supporting production-scale systems, including high availability, performance optimization, scalability, and incident management.
  • BSc in Computer Science or equivalent practical experience.

Nice to have

  • Experience in database, data infrastructure, or real-time systems environments.
  • Familiarity with Redis or similar NoSQL/SQL platforms.
  • Background in cloud-native architectures and modern application development.

Culture & Benefits

  • Competitive compensation and benefits package.
  • Remote-first work environment with a flexible schedule.
  • Opportunities for professional growth and career development.
  • A dynamic, collaborative, and innovative work culture.
  • Unlimited time off, learning and development opportunities, and comprehensive health and wellness benefits.