TL;DR
Global Account Director (Sales/CRM): Managing the strategic relationships and expansion of major global accounts with an accent on driving retention, growth, and customer advocacy. Focus on coordinating multi-regional teams, navigating complex organizational structures, and ensuring seamless service delivery across diverse markets.
Location: Must be based in the US (Home Based/Hybrid).
Salary: $80,000–$100,000 base salary plus commission.
Company
SugarCRM provides an adaptable customer relationship management software platform dedicated to helping sales teams reach their highest potential.
What you will do
- Develop and maintain strategic relationships with key stakeholders in large global accounts.
- Work across internal teams to ensure a unified approach to account management and strategy.
- Act as the voice of the customer, gathering feedback to guide product development and marketing.
- Collaborate cross-functionally to ensure seamless renewals and account expansions.
- Track, analyze, and report on key account metrics, risks, and opportunities to leadership.
- Resolve customer issues promptly to maintain trust and satisfaction.
Requirements
- Must be authorized to work in the US.
- 7+ years of experience in account management or customer success.
- 3+ years of experience specifically managing large, global accounts.
- Strong understanding of global market dynamics and cultural sensitivities.
- Exceptional communication and interpersonal skills.
- Proven ability to manage complex customer relationships and strategic planning.
Culture & Benefits
- Comprehensive healthcare package for employees and families.
- 401(k) retirement plan with company match.
- Unlimited Paid Time Off and Paid Parental Leave.
- Access to online legal services and financial planning tools.
- Discounts on pet insurance and corporate travel programs.
- Health and wellness reimbursement program.