TL;DR
Customer Value Manager (Fintech): Leading a portfolio of customers to drive mutual success plans and engagement strategies for Business Spend Management (BSM) platforms with an accent on executive-level relationship building and measurable impact. Focus on advising clients on BSM transformation, coaching internal teams, and collaborating with cross-functional departments to maximize operating margins.
Location: Must be able to work in a hybrid model in Bogota, Colombia.
Company
Coupa provides an industry-leading total spend management platform powered by community-generated AI to help businesses predict, prescribe, and automate profitable decisions.
What you will do
- Act as the primary advocate and point of contact for a portfolio of customers across various industries.
- Develop and execute mutual success plans and engagement strategies that drive measurable value.
- Advise customer stakeholders on transforming their Business Spend Management (BSM) strategies.
- Coach and lead customer teams to achieve defined success goals and operational efficiency.
- Collaborate cross-functionally with pre-sales, post-sales, and product teams to ensure client outcomes.
Requirements
- Proven experience in account management, customer success, or similar roles in a B2B SaaS environment.
- Strong understanding of Source-to-Pay processes or Business Spend Management (BSM) solutions.
- Excellent communication and executive presence to engage with various stakeholders.
- Ability to work in a hybrid setup based in Bogota, Colombia.
- Strategic mindset focused on delivering value and optimizing client efficiency.
Culture & Benefits
- Collaborative and transparent culture committed to global excellence.
- Opportunity to work with cutting-edge AI technology in the fintech space.
- Measurable global impact on enterprise-scale business clients.
- Inclusive and welcoming environment with a focus on diversity and equal opportunity.