TL;DR

Senior Client Services Project Manager (AI): Manage and coordinate AI product-related projects including go-to-market activities, roadmap coordination, and product enhancements. With an accent on stakeholder communication, project planning, and process documentation. Focus on driving effective product rollouts, multi-tasking multiple projects, and collaborating across business and product teams.

Location: Remote, USA only

Company

NiCE is a global software corporation specializing in AI, cloud, and digital solutions, serving over 25,000 businesses including 85 of the Fortune 100 companies.

What you will do

  • Manage and support AI product-related projects through regular communication and status updates.
  • Define and document project scope, requirements, timelines, and risks with stakeholders.
  • Create and maintain project plans, timelines, and process documentation.
  • Serve as primary contact for business stakeholders, product owners, and project teams.
  • Provide guidance for new product introductions, pricing, and migration strategies.
  • Assist in ensuring launch requirements and effective product rollout processes.

Requirements

  • Location: Must be based in the USA and work remotely
  • Bachelor’s degree in Business Management, IT, or related field or equivalent experience.
  • 5-6 years of project management experience with Gen AI project delivery.
  • Excellent communication, customer service, and problem-solving skills.
  • Proficiency with SharePoint, MS Office Suite, and MS Project or cloud-based project tools.
  • Ability to manage multiple projects and interpret technical information for non-technical audiences.

Culture & Benefits

  • Work remotely within the USA.
  • Opportunity to work with a leading AI and software company.
  • Collaborative and ambitious work environment.