TL;DR

Enterprise Customer Success Manager (SaaS): Ensuring measurable business impact and long-term value realization for a focused portfolio of enterprise customers with an accent on strategic partnership and embedding Mentimeter in key workflows. Focus on leading executive-level conversations, driving cross-departmental adoption, and aligning value realization with commercial objectives.

Location: Onsite at Stockholm HQ

Company

Mentimeter is an engagement tool that transforms presentations into interactive conversations, aiming to help over 1 billion people listen, learn, and work better together.

What you will do

  • Drive measurable business impact by aligning Mentimeter usage to customer outcomes, strategic priorities, and executive-level KPIs.
  • Develop and maintain structured success plans for every account, grounded in customer success metrics.
  • Lead executive-level conversations with senior stakeholders, articulating value and advising on best practices.
  • Act as a trusted advisor, offering perspective and recommendations to elevate Mentimeter use.
  • Build trusted, multi-threaded relationships across departments and regions.
  • Collaborate closely with the Strategic Key Account Manager to align value realization strategy with commercial objectives.

Requirements

  • 8+ years of experience in Enterprise SaaS Customer Success, strategic advisory, or equivalent enterprise-facing role.
  • Proven track record managing complex, multi-stakeholder international accounts.
  • Demonstrated success driving measurable business impact and long-term value realization within large organizations.
  • Strong executive presence with experience confidently engaging and advising senior stakeholders.
  • High business acumen and analytical thinking.
  • Professional-level English and excellent communication skills.

Culture & Benefits

  • Diverse and inclusive work environment supported by smart and driven colleagues.
  • Continuous professional development, including access to a leadership program with external personal coaching.
  • Competitive compensation and benefits package, including pension contributions.
  • Strong emphasis on work-life balance.
  • People-first culture where technology helps to listen, learn, and grow.

Hiring process

  • Every application is reviewed by a person; there is no automated filtering, ranking, or decision-making.
  • Hiring teams may use AI to support their work, but meaning, decisions, and interactions always come from people.