TL;DR

Membership Products Director: Shaping how members experience coworking, meeting, and event spaces, lounges, and gyms across Europe, with an accent on product vision, end-to-end member journeys, and commercial performance. Focus on defining space strategies, scaling tech for access/bookings/billing, and launching new revenue opportunities.

Location: This role is based at the NL-Hub and involves overseeing operations across Europe, working with local teams in countries including Germany, Austria, Italy, France, Spain, Portugal, and the UK.

Company

The Social Hub is a dynamic, multi-national Certified B Corp® company known for its innovative hybrid hospitality concept, combining student accommodation, long and short stay options, gyms, events, and coworking spaces across Europe.

What you will do

  • Set and own the product vision for the Membership portfolio (coworking, meetings, lounges, gym spaces).
  • Shape end-to-end member journeys across space, service, tech, and digital touchpoints.
  • Define space strategies and design principles that guide architects and designers.
  • Select, improve, and scale tech for access, bookings, billing, and daily use.
  • Drive commercial performance by reviewing utilisation and guiding capacity.
  • Launch new revenue opportunities to grow value per member.
  • Lead pilots with local teams and create scalable playbooks.

Requirements

  • 10+ years of product leadership experience in coworking, membership clubs, or premium fitness.
  • Proven ownership of a P&L and a strong record of growing revenue through product decisions.
  • Experience working closely with architects and interior designers to create high-performing spaces.
  • Comfortable with the full member tech stack, from CRM and access control to automated billing and booking platforms.
  • Experience leading products across multi-site, multi-country portfolios.
  • Strong data skills and ability to find the story behind utilisation and financial performance.

Culture & Benefits

  • Opportunity to work at a dynamic, multi-national, game-changing innovator.
  • Work for a Certified B Corp® company balancing profit with positive impact.
  • Opportunity to learn and grow in your role.
  • Awesome discounts in all European properties for you, friends, and family.
  • A wonderful, inclusive workplace full of events and fun colleagues.