TL;DR
Helpdesk Analyst (MacOS): Providing first-line IT support across various technologies with an accent on exceptional service to geographically dispersed staff. Focus on problem analysis, resolution, and asset management in a fast-paced environment.
Location: This role is to be covered from our office in London
Company
SiteMinder is the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries.
What you will do
- Assist employees with the installation, configuration, and usability of hardware, software, and equipment.
- Serve as the first point of contact for internal IT support in Ireland and Europe, responding quickly and effectively.
- Maintain the helpdesk system, prioritizing issues and ensuring effective communication.
- Manage logistics for SiteMinder assets sent to and retrieved from remote staff.
- Assist the security team in identifying and addressing security incidents.
- Procure new hardware and software, maintain the asset register, and renew licenses as required.
Requirements
- Strong knowledge of Apple, MacOS, and a background in supporting Apple hardware and software.
- Familiarity with Google Workspace and cloud-based applications such as Slack, Kandji, Okta, and Dialpad.
- Understanding of IT networks.
- Ability to work independently and without supervision.
- High level of integrity and professionalism, understanding the importance of confidentiality.
- Great capacity for customer interaction, escalation, and conflict resolution.
Culture & Benefits
- Hybrid working model (in-office & from home).
- Mental health and well-being initiatives.
- Paid birthday, study, and volunteering leave every year.
- Sponsored social clubs, team events, and celebrations.
- Employee Resource Groups (ERG) to help you connect and get involved.
- Investment in your personal growth offering training for your advancement.