TL;DR
Tech Operations Engineer I: Providing day-to-day support for electronic trading and clearing applications with an accent on monitoring customer-facing environments and triaging incidents. Focus on adhering to strict guidelines and policies to reduce overall risk and impact.
Location: Chicago, IL
Salary: $26.34 - $43.94 per hour
Company
CME Group is the world’s leading derivatives marketplace.
What you will do
- Monitor all customer-facing environments within the Clearing & Trading business units.
- Remediate system and application issues.
- Escalate incidents to the appropriate next level of support in a timely manner.
- Report incidents accurately to management.
- Identify and implement process improvements.
Requirements
- Basic proven Linux knowledge.
- Experience with incident/issue management systems and processes.
- Proven ability to multi-task and prioritize, especially in critical and high-pressure scenarios.
- Established communication pattern/experience with internal and external customers.
- Cloud platform experience.
- This role supports the U.S. shift: Sunday, Monday, Tuesday, and Wednesday: 8:30am - 6:30pm CDT
Culture & Benefits
- Competitive total rewards package recognizing contributions to the business.
- Annual target bonus opportunity and broad-based equity program.
- Comprehensive health coverage and a retirement package including a 401(k) and an active pension plan.
- Highly competitive education reimbursement provisions.
- Paid time off and a mental health benefit.