TL;DR
Product Operations Manager (Fintech): Scaling Monzo’s core payments offering by building efficient and globally-scalable operational processes across key payment schemes. Focus on optimizing support, streamlining internal processes, and expanding payments offerings.
Location: This role can be based in our London office OR distributed within the UK (with ad hoc meetings in London)
Salary: £40,400 - £55,000
Company
Monzo is on a mission to make money work for everyone by waving goodbye to the complicated and confusing ways of traditional banking.
What you will do
- Own and scale operational processes to ensure the team can safely and efficiently move money.
- Analyze customer problems and process inefficiencies using data to prioritize and propose solutions that optimize customer outcomes.
- Set up new external partnerships and manage the performance of existing suppliers and third-party relationships.
- Work closely with Customer Operations partners to optimize support and streamline internal processes.
- Collaborate with cross-functional product teams to develop and expand our payments offering.
Requirements
- Deep domain expertise in UK payment systems and schemes, particularly Faster Payments, Bacs, and Open Banking.
- A proven ability to build and scale robust, complex operational systems.
- Experience in managing vital external partnerships/suppliers and collaborating effectively with cross-functional teams to drive alignment.
- Strong strategic and analytical skills, enabling you to use data to make decisions and manage complex, multi-stakeholder projects.
- A proactive, self-starting mindset with a strong sense of ownership.
Culture & Benefits
- Flexible working hours.
- £1,000 learning budget each year.
- Remote work setup support, including Macbooks for all employees.
Hiring process
- Short call with Monzo Recruiter.
- Video-call with the Hiring Manager.
- Full Loop: 2 x GoogleMeet interviews.