TL;DR
Vip Manager (iGaming): Manage and communicate with VIP clients in multiple languages across various channels with an accent on client retention, portfolio management, and personalized support. Focus on promoting company offers, preparing reports, and analyzing client activity to maintain high-level service.
Location: Remote
Company
Boomerang is a company operating in the iGaming industry.
What you will do
- Communicate with VIP clients in English and one additional language (German, Portuguese, French, Italian, Polish, or Greek) across multiple channels
- Manage a portfolio of 200–300 active and inactive clients
- Promote company offers, bonuses, and products to clients
- Ensure client retention and reactivation
- Provide high-level personalized support to VIP clients
- Prepare reports and analyze client activity
Requirements
- Proven experience working with VIP clients in iGaming or related industries (mandatory)
- Fluent English (spoken and written)
- Native or fluent proficiency in one of the following languages: German, Portuguese, French, Italian, Polish, or Greek
- Excellent communication skills and customer focus
- Experience with CRM systems, messengers, and email tools
- Strong sales, negotiation, and product presentation skills
- Ability to effectively manage a large client portfolio
- Proactivity, resilience, responsibility
- Flexibility to work non-standard hours and holidays