TL;DR
Customer Operations Analyst (Fintech): Delivering fast, reliable, and high-quality support to global customers and partners of MoonPay. Focus on solving problems, communicating clearly with customers, and contributing feedback to improve the overall customer experience.
Location: Remote (Mexico)
Company
MoonPay is a unified payments platform for digital currency, making it easy for anyone to buy, sell, swap, and pay in digital currencies.
What you will do
- Provide timely, high-quality support to MoonPay customers and partners across multiple channels such as email and Slack.
- Investigate customer issues, identify root causes, and resolve problems ensuring a smooth and professional customer experience.
- Accurately document customer interactions and case details within support tools and CRM systems.
- Collaborate with internal teams to resolve escalations and operational issues impacting customers.
- Identify recurring customer issues and share insights that help improve support workflows, documentation, and the overall customer experience.
Requirements
- 1+ years of experience in Customer Support, Customer Success, or Operations roles within technology-driven companies.
- Experience working in fast-paced environments such as FinTech, Crypto, Web3, or Consumer Technology is preferred.
- Strong written communication skills and the ability to clearly explain complex issues to customers.
- Highly organized and detail-oriented, with the ability to manage multiple support cases simultaneously.
- Comfortable learning new tools, systems, and products quickly in a rapidly evolving environment.
Culture & Benefits
- Hybrid working schedule: Work fully remotely.
- Unlimited holidays: Choose when to work and when to switch off.
- Equity package: All employees have ownership at MoonPay.
- Annual training budget: Support for your training journey.
- Home office setup allowance: Create the home office of your dreams.
- Remote working allowance: Extra allowance for utilities for fully remote workers.