TL;DR

Sales Manager (B2C): Improving customer retention, optimizing customer engagement, and driving renewal revenue growth through data-driven initiatives and cross-functional collaboration. Focus on improving renewal rates, reducing churn, and increasing average premium through upsell and cross-sell.

Location: Full-time remote, work schedule: 5 days per week, Sunday to Thursday, GMT +3 timezone. Potential opportunity to apply for a Qatar ID and relocation to Doha, Qatar

Company

Qatar Insurance Company (QIC) is the leading insurance provider in GCC, aiming to become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform.

What you will do

  • Analyse renewal performance, churn, and customer behavior to identify opportunities for improvement
  • Define and evolve the renewal strategy, including customer journeys, communication approach, and engagement tactics
  • Design and test communication across channels (calls, WhatsApp, SMS, email) to improve conversion and customer experience
  • Partner with call center leadership, analytics, and other stakeholders to implement initiatives and ensure alignment
  • Lead experiments and initiatives to improve renewal rates, reduce churn, and increase average premium through upsell and cross-sell
  • Monitor performance against KPIs (renewal rate, retention, revenue, contact success) and drive continuous improvement

Requirements

  • 5+ years of experience in customer lifecycle, retention, CRM, or commercial roles, with exposure to both strategy and operations
  • Experience working with customer-facing teams (e.g. contact center, sales, support) and strong understanding of operational realities
  • Proven ability to launch and drive initiatives or experiments aimed at improving customer engagement, retention, or revenue
  • Strong analytical skills with ability to interpret performance data and translate insights into actions
  • Commercial mindset with focus on customer value, retention, and growth
  • Ability to work cross-functionally and influence stakeholders across operations, analytics, and leadership

Culture & Benefits

  • Long-term service agreement contract with QIC with 3 months probation period
  • Diverse work environment with digital nomads working remotely from 25+ different countries
  • Payment in US dollars monthly to your bank account using SWIFT
  • Qatar Holiday Calendar, 20 vacation days, 10 sick offs
  • Performance reviews are conducted twice a year, with the possibility of a raise