TL;DR
Customer Support Specialist (Fintech): Managing high-volume client inquiries for a trading platform with an accent on resolving complex technical, payment, and KYC-related issues. Focus on maintaining service standards, providing product consultations, and ensuring high customer satisfaction in a 24/5 global environment.
Company
A global B2B broker operating within the fintech and trading sectors.
What you will do
- Process incoming inquiries via phone, email, and ticketing systems.
- Troubleshoot technical issues and escalate complex cases to specialized departments.
- Manage customer documentation and requests within CRM systems.
- Conduct product demos and provide setup consultations for clients.
- Collect feedback to improve service quality and handle customer complaints.
- Coordinate with logistics and sales teams to resolve cross-departmental issues.
Requirements
- Languages: Native Spanish, fluent Portuguese, and C1+ English required.
- Fluency in written and spoken Hindi is mandatory.
- Minimum 1–3 years of experience in customer support or back office roles.
- Must have prior experience with FX brokers or crypto exchanges.
- Proven experience in high-volume support environments (chat, email, or calls).
- Direct experience working with trading platforms, margin/leverage, and KYC/payments.
Nice to have
- Familiarity with CRM and ticketing platforms such as Zendesk or Intercom.
- Background in online trading or financial services.
Culture & Benefits
- Official employment status from the first day.
- Flexible remote work policy with the ability to work from anywhere in the world.
- Performance-based bonuses and annual salary reviews.
- Professional development opportunities through diverse projects and cross-functional teams.
- Active corporate life with regular industry conferences and team events.