TL;DR

Partner Operations Manager (SaaS): Designing and scaling the systems and processes that underpin the partner ecosystem with an accent on streamlining workflows and enabling partner engagement. Focus on delivering operational excellence at scale, diagnosing operational challenges, and aligning stakeholders around scalable solutions.

Location: Must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Company

Tines powers some of the world's most important workflows with an intelligent workflow platform that applies AI, automation, and integration with human ingenuity to drive real business results.

What you will do

  • Design and optimize partner operations processes to support the full partner lifecycle.
  • Deliver partner systems and tooling, ensuring accuracy, usability, and alignment across teams.
  • Partner with a variety internal teams to align processes, clarify responsibilities, and drive effective partner focused execution throughout the organization.
  • Implement best in class analytics infrastructure to track, analyze, and report on partner activity.
  • Maintain clean, reliable partner data, establish governance standards, and drive adoption of best practices across internal teams.
  • Identify friction points across the partner ecosystem and implement improvements that enhance partner and internal team experience.

Requirements

  • 6+ years of experience in partner operations, revenue operations, go-to-market operations, or similar roles within B2B SaaS or enterprise software.
  • Strong understanding of partner ecosystems and the operational workflows that support them.
  • Proficiency with key systems including Salesforce, PRM tools, reporting platforms, and enablement systems.
  • Demonstrated ability to design, document, and optimize complex processes across cross-functional teams.
  • A data-driven approach, with strong analytical skills and experience establishing data frameworks, building reporting infrastructure and surfacing business intelligence.
  • Excellent communication skills, capable of translating operational complexity into simple, actionable guidance.

Culture & Benefits

  • Committed to delivering exceptional customer experiences.
  • Fostering a company culture that nurtures individual curiosity, growth, and integrity.
  • Encouraging new ideas and risk-taking.
  • Believing in learning and growth.
  • Valuing diversity of experience, perspectives, and voices.