TL;DR
Customer Solution Specialist (Ecommerce): Helping B2B e-commerce customers navigate software questions, shipping logistics, and financial matters with an accent on problem-solving and customer empowerment. Focus on spotting patterns, suggesting improvements, and shaping world-class customer experiences.
Location: This position is based in our HQ in Eindhoven (Hybrid work model: at least 2-3x a week at the office)
Salary: €2,700–€3,000 gross/month, depending on experience
Company
Sendcloud is a company where learning and fun go hand in hand.
What you will do
- Interact with customers across multiple channels; calls, chats, and tickets.
- Empower customers to make confident decisions on their own, transforming them into true shipping experts.
- Spot patterns, suggest improvements, and help shape how we deliver world-class customer experiences.
- Grow, develop new skills and when you’re ready; explore areas like process optimization, product knowledge, or areas like training and quality assurance.
Requirements
- You have full professional proficiency in English and French, in speaking and writing
- Previous CS experience is a bonus, but we care more about curiosity and mindset
- You thrive on learning, take ownership of your mistakes, and love growing from them
- You can think on your feet, juggle multiple things at once, and stay cool under pressure
- You’re ready to jump in full-time for 40 hours a week.
- You’re based in the Netherlands and excited to be part of our Eindhoven HQ vibe
Culture & Benefits
- 28 days of holiday + your birthday off
- Mini-sabbatical of 4 weeks every three years on top of your holiday days
- €2,000 study budget to develop those skills you’ve always wanted to explore
- €500 Work From Home budget to create your perfect setup
- 24/7 Access to our office gym, to stay fit and energized
- Pension plan + health insurance discounts to keep your future secure